Clearing your cache

Sometimes, after you publish changes to a page on your website, the front-end version might still show the old version.

This will be due to caching. Caching is when your browser saves parts of a webpage (like images or scripts) on your device so it loads faster next time. Instead of downloading everything again, it uses the stored versions.

Changes on the CMS are normally visible instantly; however, if your browser is cached, it may take a bit longer. With this in mind, we ask that you allow up to 15 minutes for any missing changes to appear.

Following this, if your browser is still cached, you can run through the following steps to try and update your browser:

Please Note: The steps may vary slightly depending on your browser and device. If you cannot find specific instructions for your setup, searching online may help you locate the exact steps you need. 

Browser Specific Troubleshooting:

Chrome:

1. Clear Cache: Go to Settings > Privacy and Security > Clear Browsing Data, select "Cached images and files," then click Clear data.
2. Incognito Mode: Open a new Incognito Window (Ctrl + Shift + N) and try loading the page there.
3. Hard Refresh: Press Ctrl + Shift + R (Cmd + Shift + R on Mac) to force a reload from the server.

Edge:

1. Clear Cache: Go to Settings > Privacy, search, and services > Clear browsing data, select "Cached images and files," and clear it.
2. InPrivate Mode: Open an InPrivate Window (Ctrl + Shift + N) to bypass the cache.
3. Hard Refresh: Press Ctrl + F5 to reload the page without using the cache.

Safari:

1. Clear Cache: Go to Safari > Preferences > Advanced, enable "Show Develop menu in menu bar," then select Develop > Empty Caches.
2. Private Browsing: Open a new Private Window (Cmd + Shift + N) to load the page.
3. Hard Refresh: Hold Shift and click Reload (or use Cmd + Option + E to clear the cache). 

Operating System Specific Troubleshooting:

Windows:

1. DNS Flush: Open Command Prompt as Administrator, type ipconfig /flushdns, and press Enter.
2. Restart Network Adapter: Go to Settings > Network & Internet > Status > Change adapter options, right-click the network, and select Disable, then Enable it.

Mac OS:

1. DNS Flush: Open Terminal and type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, then press Enter.
2. Network Reset: Go to System Preferences > Network, select your network, then Turn Wi-Fi Off and Turn Wi-Fi On to reset.