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What are the Different User Access Levels?
There are two main levels of user in Vennture CMS, and each one has different permissions. Editor: Can populate modules, and publish pages to the staging environment . Administrator: Same as the editor but can also see settings, add...
When Will my Ticket be Dealt With?
Once you have submitted your ticket we will respond under the priority we deem your query or issue to be. Outlined in this article are the levels of priority we work to. EMERGENCY Response time 60 minutes. ...
How do I Find my Staging Link?
Both your live and staging links can be found at the bottom of the side navigation bar. This will open your site's index page in either the live or staging environment. If you wish to view the staging link for a specific page, navigate to ...
What is Burndown?
We dedicate Mondays to tackle the tasks in Burndown. Any requests or issues sent to us throughout the week get added to the Burndown schedule. These requests or issues sent to our ticket system or work email are then made into ta...
How to Delete or Disable your Web Page
To delete your page, simply navigate to the ‘Web Pages’ section of the CMS. In the ‘Full re-orderable list of pages’, you will find three icon options on the right-hand side of each page: Edit , Delete and Settings . Click the trash c...
What is the Difference Between Page Template and Page Layout?
Although a Page Template and a Page Layout might sound like a the same thing, they serve a very different purpose. A Page Template defines the main layout of your page, including essential details like navigation and the footer. ...
What do the Web Page Indicators Mean?
Published pages: These are the pages that have been published to LIVE and are visible to the end-user and yourself. Modified pages: These pages are the ones that have been edited or modified in the CMS. The yellow icon indicates that t...
Why do my Changes not Show on the Site?
Although this may be a good reason to think that things are broken, it is not always the case. If you have been making changes to your site and doing a whole site publish yet none of the changes are coming through, it could be a matter of b...
Why do the Email Forms Send me Captured Data Twice?
There's a simple explanation as to why this might happen, to get to the bottom of this, let's go back to the email set up. Every email template you set up, needs to be individually assigned to a data capture module. When assigning an email ...